PRIVACY POLICY

The company NATUR APATYKA s.r.o., IN 28540395, Klimentská 2061/21, 110 00 Prague 1, Czech Republic, the administrator of the www.naturapatyka.cz e-shop, declares that all personal data is considered strictly confidential and is treated in accordance with the applicable legal provisions in the field of personal data protection.

The security of your personal data is a priority for us. Therefore, we pay due attention to personal data and its protection. Here, you will find information about what personal information we collect about you, under what legal title we process it, what purposes we use it for, how long we store it for, and to whom we may transfer it.

The administrator of the e-shop:

NATUR APATYKA s.r.o.
Klimentská 2061/21,
110 00 Prague 1
Czech Republic

IN: 28540395
VATIN: CZ28540395

Responsible person:

Miroslav Hendrych
info@naturapatyka.cz

Company register:
Městský soud v Praze (Municipal Court in Prague)
Number C 148980

1. Purpose of personal data processing

We process the information you provide to fulfill a contract we have entered into with you or the organization you represent. We cannot contact you in matters related to the contract, manage your digital customer account, deliver a newsletter or invoice our products or services, or monitor or collect payments without processing personal data.

For what purposes we use personal data:
• Customer relationship management
• Identification of registered customers when logging into the NATUR APATYKA service
• Processing of order to fulfill the contract or to fulfill our legal obligations (for example, the purchase and delivery of the products ordered from the online store)
• Responding to customer service requests based on contract, consent or legal obligation.
• Electronic marketing
• Managing NATUR APATYKA's loyalty program

2. What personal data do we process?

If you use the services of our e-shop or establishments (i.e. stores and distribution points), we process various types of data about you.

• Personal name
• Company / organization name
• Address
• Email address
• Login information
• Phone number
• Purchase history
• Ordered products and their billing and payment information
• Electronic marketing permits

We keep your personal data as long as necessary to fulfill the purposes described above. We keep your personal data for a maximum of about seven years to comply with our accounting obligations. Before this, we try to minimize the data that is processed. You can also influence the data retention periods yourself, for example request to restrict processing or delete your personal data.

3. Source of information

Personal information is information provided by the registered customer, which the customer can edit and view by logging into the service at www.naturapatyka.cz and selecting the option own information.

4. Transfer of information

The information is used within the company. Information is not transferred to other outside parties except when required by the authorities.

5. Principles of registry protection

The customer register is treated confidentially. The register is properly protected from outsiders with firewalls and other technical means of protection. The register is not kept as a paper printout. The register is used only by users whose job description includes its use. Each user of the register has a personal username and password. Users are bound by a duty of confidentiality.

6. Data transfer outside the EU and EEA

Information is not transferred outside the EU or the European Economic Area.

7. Right of inspection and right to demand correction of information

Customers have the right to review their own information and approvals on the NATUR APATYKA service's own pages. The customer also has the right to receive a copy of his personal data. The customer also has the right to demand correction or rectification of the information.

You can make a request to exercise your rights by contacting our customer service at info@naturapatyka.cz.

What kind of influence do you have?

Right of access: The right of access gives you the right to obtain a copy of your personal data, as well as other supplementary information, provided that providing the data does not adversely affect the rights and freedoms of others.

Right to rectification and erasure of data: You have the right to have inaccurate personal data rectified, completed if it is incomplete, or erased. Information is not deleted if it is necessary, for example, to prepare, present or defend a legal claim.

Data transfer: If you wish, you can also have your personal data, which we process automatically on the basis of consent or agreement, transferred to you or a third party in a machine-readable format.

Right to prohibit direct marketing and related profiling: You can at any time prohibit the transfer and processing of your data for direct marketing.

Right to withdraw consent: You can withdraw your consent at any time.

Right to object and limit: You can object to processing based on a legitimate interest, on grounds related to your personal situation.

Right to complain: You can file a complaint with the authority if your personal data has been processed in violation of this privacy statement and the legislation at any given time.

If the consumer feels that his rights guaranteed by the data protection regulation are not realized or have been violated, the consumer can:
- Contact an organization whose processing of personal data has deficiencies and demand that they correct their procedure
- Report to the data protection commissioner
- File a lawsuit directly in court

The Ministry of Justice is responsible for the national implementation of the General Data Protection Regulation. Other EU authorities are:
- The European Commission
- The European Data Protection Board
- The European Data Protection Commissioner

8. Cookies

We use only strictly necessary cookies to improve your online user experience.